000 - (Triple Zero) Emergency Number

The Australian Government, State and Territory Emergency Services are raising awareness of Triple Zero (000) as the number to call for emergency assistance.

Triple Zero

  • Is someone seriously injured or in need of urgent medical help?
  • Is your life or property being threatened?
  • Have you just witnessed a serious accident or crime?

If you answered YES call Triple Zero (000). Calls to Triple Zero (000) are free and can be made from mobile phones, home or work phones or pay phones.

Making a Triple Zero (000) call

There a few simple steps to take when making a Triple Zero (000) call:

  • Stay calm and call Triple Zero (000) from a safe location.
  • A Telstra operator will ask you if you need Police, Fire or Ambulance. Say the service that you require. If you are calling using a mobile or satellite phone the operator will ask you for other location information.
  • You will then be connected to an emergency service operator, who will take details of the situation.
  • Stay on the line, speak clearly and answer the operator's questions.
  • Give the nominated emergency service operator the details of where you are, including street number, name, nearest cross street, and locality. In rural areas it is important to give the full address and distances from landmarks and roads, not just the name of the property.
  • Don't hang up until the operator has all the information they need.
  • If possible wait outside at a prearranged meeting point or in a prominent location for emergency services to arrive to assist them to locate the emergency.
  • If you make a Triple Zero (000) call whilst travelling on a Motorway or on a rural road, identifying the direction you are travelling and the last exit or town you passed through will assist emergency services to correctly locate the incident.

Are you prepared?

  • Record the Triple Zero (000) emergency number beside the telephone at home and work.
  • Take time to inform overseas visitors how to make an emergency call. Teach children when and how to use Triple Zero by playing the Kids' Challenge.
  • Callers with hearing or speech impairments can call the One Zero Six (106) text based service using a text phone.
  • If a person is unable to speak English, they should call Triple Zero (000) from a fixed line, say 'Police', 'Fire' or 'Ambulance'. Once connected to the nominated emergency service, stay on the line and a translator will be organised. For further information in several community languages see Emergency information in other languages.
  • For more information, visit www.triplezero.gov.au

Contact Details

General Manager
Phone: 02 6655 7300
Fax: 02 6655 2310