Impacted programs, services and facilities

Impacted programs, services and facilities

Council is continually reviewing its essential and non-essential services and revising current work schedules and practices to identify opportunities to maintain operational capacity in response to potentially reduced staff numbers, while complying with Federal and State Government advice and directives. Council events, services, facilities and public programs in our facilities have been impacted. Similarly a number of our facilities remain closed. See further information below.

PLEASE NOTE: The Council playgrounds, parks with playgrounds, skate parks and sporting and recreational fields identified in the table below have all been re-opened in accordance with restrictions as per the most recent Public Health Order *.

* Excluding Burdett Park

Further, once Council receives and reviews future advice from the Office of Local Government NSW regarding the re-opening of addtional Council facilities, plans will be put into place and announced to ensure these facilities can be re-opened safely and in accordance with the Public Health Order. Council thanks you in advance for your patience and understanding.

Customer Service Centre (Bellingen)

Bellingen Shire Council’s Customer Service Centre will re-open under revised operating hours and conditions to reflect the easing of COVID-19 restrictions and the most recent Public Health Order.

Bellingen’s Customer Service Centre will re-open on Monday 1 June 2020 between the hours of 10am-2pm, Monday to Friday, to provide customers with face-to-face access to the majority of council related transactions traditionally available.

Additionally, Council encourages our community to continue to take advantage of the broad range of online and over the phone customer service transactions that remain available during regular business hours, Monday to Friday, inclusive of Council’s building and planning inquiry services.

To ensure best practice social distancing protocols are maintained, a limit of six customers at one time within the Customer Service Centre will be maintained and customers are kindly requested to utilise cashless payment methods where possible and observe onsite signage including the introduction of dedicated separate entry and exit points.

Further, to protect our community and staff, customer point of service sneeze guards at service counters will be in place, and additional control measures will be introduced including the provision of hand sanitiser for the use of customers prior to entering the Customer Service Centre.

Don't forget you can still access the range of services and the majority of council related transactions traditionally available at Bellingen’s Customer Service Centre, over the phone or via email by simply calling Council on 66557300 or by emailing council@bellingen.nsw.gov.au.  Our Customer Service staff are here to support you in whatever way they can.

Libraries 

To reflect the easing of COVID-19 restrictions and the most recent Public Health Order, Council’s Bellingen, Dorrigo and Urunga Branch Libraries will re-open and return to their normal hours of operation on Tuesday 23 June 2020, as per below:

Tuesday to Friday = 10am-12 noon / Saturday = 9:30am - 12 noon

Visitors numbers will be restricted across all three branch libraries on a 'one-in-one-out' basis and all visitors will be required to present their library membership card, sign in at the library and use hand sanitiser provided prior to entering the library and upon exiting the library.

Please note all library meeting rooms and study rooms will remain closed and PC bookings will continue to be available via appointment only, and all retuned items will be quarantined for 72 hours.

Once Council receives and reviews future advice from the Office of Local Government NSW regarding the introduction of additional library services, plans will be put into place and announced to ensure these services can be re-opened safely and in accordance with the Public Health Order.

Please also note that library members can continue to enjoy 24/7 access to library e/resources and access the library collection via the click, collect and delivery service.

To book your spot to access a library PC simply contact your nearest Branch Library and remember we're only a phone call away or visit: https://www.crl.nsw.gov.au/services/library-services/library-news/

N.B: As always, new library members are welcome - visit https://clarence.spydus.com/cgi-bin/spydus.exe/MSGTRN/WPAC/JOIN to begin your online registration.

Swimming Pools 

Bellingen and Dorrigo Swim Centres will be closed for the rest of the season.

Waste Transfer Stations 

No change to operations at this stage however all facilities have transitioned to cashless payment options only. 

Bowerhouse Re-use Centre

The Bowerhouse Re-Use centre at the Raleigh Waste Facility is now closed

Bello Youth Hub

 

The HUB remains open and continues to provide Youth Related Services in accordance with Essential Services protocols.

New Hub programs, clients and activites are currently being reviewed on a merit by merit basis and once Council receives and reviews future advice from the Office of Local Government NSW regarding the introduction of additional services, plans will be put into place and announced to ensure these services can be re-opened safely and in accordance with the Public Health Order.

Youth emergency support will continue to be provided:

  • Over the phone (HUB phone 6655 0381)
  • Online through the HUB’s social media
  • Direct at the HUB between 10am and 2pm, Tuesday to Fridays.

Through an online/phone Youth Worker referral service

Dorrigo Support Centre 

The Centre will re-open from Wednesday 1 July 2020 and a COVID-19 Safety Plan will be put in place. The maximum numbers have been determined for the centre and activity numbers and bookings for the facility will be limited to the maximum under the 4 sqm rule. Hand sanitiser is also available and the centre will record names of people entering the building and require those who book the facility to do so as well.  Please note, the later date for re-opening the Support Centre is to allow painting currently underway at Hickory House to be completed.

 

Council's community halls, centres and institute

The following will re-open on Saturday 27 June 2020.

  • Bellingen Memorial Hall
  • Bellingen Citizens Centre-Seniors Centre
  • Brierfield Hall
  • Deervale Hall
  • Dorrigo Community Centre/Hall/Youth Centre
  • Hickory house Seniors Centre
  • Megan Hall
  • Mylestom Hall
  • Raleigh Hall
  • Thora Hall
  • Urunga Literary Institute
  • Urunga Senior Citizens Centre

Please note, all community hall, centre and institute users are required to have completed the necessary COVID-19 Safety Plan and have taken the neccessary steps to implement the following actions:

  • have installed the required signage
  • have measured and determined their capacity in-line with the 4sqm rule
  • have provided hand sanitiser
  • have set up the required process for recording the names and contact details of people using the facility
  • have communicated to the users about the requirements and recommended that relevant users complete a COVID-19 Safety Business Plan

Council's sporting and recreational fields 

The following are open for use in accordance with public health orders.

Public gatherings are restricted to groups of no more than 10 people, conditional upon the following of social distancing guidelines. Council are working with regional and state sports organisations to make plans for winter and summer seasons.

  • Bellingen and Connell Parks
  • Burdett Park (closed)
  • Dorrigo Recreation Reserve
  • Maam Gaduying Park
  • Roses Reserve Thora
  • Urunga Recreation Reserve
  • Mylestom Oval
  • Jarrett Park (basketball hoop)
Council's skate parks

The following are open for use in accordance with restrictions.

  • Bellingen Street, Urunga
  • Bellingen Park, Cnr Ford Street & Creek Lane, Bellingen
  • Jarrett Park, Bridge Street, Bellingen
  • Dorrigo Recreation Reserve, Cedar Street, Dorrigo
  • Mylestom Skate Park, River Street, Mylestom
Council's playgrounds

The following are open for use in accordance with restrictions.

  • Alma Doeple Reserve playground
  • Coronation Park playground
  • Connell Park playground (as whole park is closed)
  • Dangar Falls playground
  • Dorrigo Recreation Reserve playground (as whole Reserve is closed)
Council parks with playgrounds

The following are open for use in accordance with restrictions.

  • Urunga Library playgroud, Urunga CBD
  • Moramba Park playground, Yellow Rock
  • McNally Park playground, McNally Street, North Bellingen
  • Hewitt Park playground, Coronation Street, Bellingen
  • Forrest Drive Park playground, Repton
Public Toilets and Amenities

Selected public toilet amenities remain open and are fully serviced and once additional public toilet amenities can be re-opened, plans will be put into place to ensure these facilities can be re-opened safely and in accordance with the Public Health Order and this page will be updated.

Location Status

Bellingen

Church Street

Diggers Tavern - Car Park at Rear

Connel Park Swimming Pool

Connel Park Sports Field

Council Cambers

Bello Park tennis court

Bello park football oval

George Edmonds Park

 

Open - Serviced              

Open - Serviced              

Closed                 

Closed                 

Open - Serviced              

Closed                 

Open - Limited servicing

Open - Limited servicing

Mylestom

Dopel Park

Mylestom surf club

Mylestom Oval

 

Open - Serviced

Open - Limited servicing

Closed  

Urunga

Urunga CBD Car Park

Literacy Hall

Maramba Park

Anchors Warf

Atherton Dr

Morgo St

Urunga Soccer Fields

Urunga Surf club

 

Open - Serviced              

Closed                 

Closed                 

Open -  Limited servicing

Open -  Limited servicing

Open -  Limited servicing

Open -  Limited servicing

Open -  Limited servicing

Dorrigo

Community Centre

Dangar Falls

Coronation Park

Tennis Courts

Rec Ground White

North Dorrigo

Bostobrick

 

Open - Serviced              

Open - Limited servicing

Open - Limited servicing

Closed                 

Open -  Limited servicing

Closed                 

Closed  

 

Surf Lifesaving Services

All Surf Lifesaving Service NSW volunteer surf lifesaving patrols on the beaches at Hungry head, Urunga and North Beach Mylestom have been cancelled for the rest of the season due to the COVID 19 situation. This means the beaches will be unpatrolled on weekends.

Council’s contract lifeguard service Australian Lifeguard Service (ALS)  that operates in the school holidays only,will be undertaking surveillance patrols (no flagged or designated swimming area) but will still have rescue equipment set up, hazards clearly identified with signage and be regularly making announcements about observing correct social distancing.

Australian Lifeguard Service (ALS) school holiday surveillance patrol dates and times are as follows: 10 April 2020 - 26 April 2020 between 9am and 4pm daily during the school holday period (which includes Easter).

 

Surf Lifesaving Service NSW volunteers will still maintain some emergency background services:

SLSNSW will attempt to maintain adequate lifesaving response capability along the NSW coastline through:

  • Emergency Club Call Out Teams that are to be rescue ready for any emergency response and taskings;
  • Enhanced Support Operations (inclusive of Duty Officers and Rescue Watercraft) that will provide a roving visible presence ready to respond to emergency incidents;
  • Continued Unmanned Aerial Vehicle (UAV) drone surveillance operations, with UAV pilots monitoring beach conditions, marine creature activity and assisting with search and rescue operations. SLSNSW UAV operators can work alone, adhering to social distancing guidelines, while providing very effective beach and coastline surveillance; and
  • The SLSNSW State Operations Centre (SurfCom) will continue to operate and coordinate all emergency responses through the SLSNSW Emergency Response System. SurfCom will also continue to provide radio and incident support to both Branch Support Operations and UAV surveillance operations.