The following tips can assist Council staff process your request in a more timely and accurate manner:
- Be clear and specific about the information you seek.
- Where possible, provide some information about why you require the documents/information.
- Ensure your contact details are entered correctly.
- If submitting a Formal request, please contact Council to arrange payment. Processing (and response timeframes) will commence upon receipt of payment.
Frequently Asked Questions
“How do I request information from the Council?”
There are two ways to request information from Council: an informal or a formal GIPA application. An informal request is for straightforward information that is publicly available or easy to access. If your request is complex, sensitive, or involves third-party information, you will need to submit a formal GIPA application.
“How long will my request take?”
For informal requests, there’s no strict deadline, but we aim to respond within 6 – 8 weeks. For formal GIPA applications, Council must respond within 20 working days by law, but this may be extended if the request requires consultation with third parties. If more time is needed, the Governance Team will inform you.
“Why can’t I get a copy of certain documents?”
Some documents are protected under the Copyright Act 1968, which means we cannot provide copies unless the copyright owner gives permission. You have two options: Get written consent from the copyright owner so we can release the document. View the document at Council during a scheduled session, but you cannot take photos or copies.
“What happens if my request is denied?”
“If your informal request is denied, you may need to discuss with the officer responsible for the decision or submit a formal GIPA application for further review. If your formal application is denied, you have the right to: - Request an internal review by Council. - Seek an external review from the NSW Information and Privacy Commission or NCAT.
“I am not sure if I need to lodge an informal or formal application. What should I do?”
Council Customer and Business Services may be able to help you or you may direct your enquiry to gipa@bellingen.nsw.gov.au. Keep in mind that Informal information applications are suitable for requests for information which are not complex and can be processed quickly. Though many applications involve requests for property information, informal applications can also be used to request other information held by Council, including personal information.
Please also be aware that Council requires proof of your identity before providing access to any personal information or where your identity is relevant to the information you are seeking, in accordance with the public interest test.
The Information and Privacy Commission (IPC) website has more details about GIPA and Information Access:
View all Information Access Fact Sheet and other guidance.